Kiwi Bank is growing and seeking a Branch Manager for a retail branch. The key to our success is our employees. We seek talented, team-oriented individuals who strive to maintain the same standard of excellence we provide our clients. Kiwi Bank offers an excellent salary and benefits package.The Branch Manager is responsible for achievement of branch sales and profitability targets, maximizing operational integrity and raising the standard of the overall client experience. Management and leadership duties include employee development and engagement, ongoing coaching, and performance management.

• Build and develop branch sales staff by recruiting, hiring, mentoring and, using the performance management system, coaching staff to exceed their annual performance objectives
• Positively demonstrate leadership and teamwork by proactively assisting other branch colleagues when needed as well as actively participating and contributing during Branch Team meetings
• Ensure the branch team is trained on Bank's policies and procedures, products, sales, and service models
• Lead the impact planning process with the branch team, and ensure effective delivery and follow up
• Responsible for monitoring time worked by staff and the reporting of time to the HR Department for record keeping and payroll processing purposes
• Act responsibly if co-workers are observed violating policies, procedures and/or laws. Report to District Manager and address immediately any issues concerning employee relations
• Review individual and team goals periodically to measure performance and implement action plans to ensure success

• Notify Home Office Licensing Department of all reports, documents or correspondence related to state or federal licensing or other information
• Report to Home Office Operations Department immediately any legal, governmental, or similar correspondence or contact received in the branch office
• Verify all reports of collections for loans/sales
• Audit and control of new accounts and file maintenance performed by staff
• Complete purchase orders and purchase requests for office supplies
• Administer all security programs and address security needs and concerns
• Make all necessary reports of customer bankruptcy information to Home Office
• Monitor and control branch P & L, revenue and profit margin
• Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets
• Ensure branch financial goals are met or exceeded
• Ensure that the branch operations are operating efficiently

• Report to District Manager and address immediately any issues concerning customer relations
• Respond to customer inquiries and/or complaints
• Discuss features and benefits of multiple products and services that may meet client needs. Ensure the client selects the best product for him
• Maintain and call on a client book of business
• Identify financial needs and present all appropriate options, working cooperatively with appropriate business partners
• Develop new and expand existing consumer and business account relationships within a branch to achieve financial objectives
• Participate in community organizations and activities to enhance the Bank's awareness and image within the community
• Monitor and coach customer service behaviors to exceed service measurement goals within the branch

• Handle money and valuable items with care and responsibility, understanding that losses will be deducted from the employee's pay, and such infractions can result in termination
• Read and comprehend written materials and apply principles and information contained in written materials
• Follow bank policies and procedures and adhere to all state and federal laws and guidelines
• Work the required hours, to complete tasks as assigned and to complete all job duties and responsibilities in a manner which complies with bank standards, including those for professionalism, quality, and productivity
• Not smoke or use any type of tobacco product in any branch office, Home Office, or other bank facilities or vehicles
• Allow the Bank to obtain background information about employment, conduct a criminal background check, contact references, and secure a credit report
• Keep all company business, including customer information, confidential
• Have his or her own reliable transportation
• Promptly respond to alarm calls to secure the building.
• Report concerns to Risk Manager
• Investigating accidents and processing required paperwork

• Report to a Retail Regional Manager, Commercial Branch Manager, or Senior Branch Manager

Applicable to all employees

• Support Bank’s Core Values
• Adherence to the dress code is required
• Professional conduct and communications are expected with all customers and co-workers
• Punctuality and regularity in attendance at work
• Write legibly and neatly with few or no error
• Assist in keeping workplace and surroundings neat and clean
• Have no personal items on the desk